Legal Disclosures & Governance

§ 2.1 Data Controller

The data controller responsible for personal data processing is DesignVantara, registered at 411 01 Klaravägen 12, Göteborg, Sweden. All inquiries regarding data processing may be directed to [email protected].

§ 2.2 Data Collection & Purpose

In accordance with Regulation (EU) 2016/679 (General Data Protection Regulation), personal contact data submitted via our consultation forms is processed exclusively for: (a) client communication and project delivery coordination, (b) service proposal generation, and (c) statutory tax and accounting reporting.

§ 2.3 Data Retention

Personal data is retained only for the duration necessary to fulfill the stated processing purposes. Active client data is retained for the duration of the engagement plus 24 months for statutory obligations. Project files and deliverables are retained for 12 months following project completion unless otherwise agreed in writing.

§ 2.4 Data Sharing & Third Parties

DesignVantara does not sell, rent, or distribute personal information to unauthorized third-party brokers. Data may be shared with: (a) EU-hosted cloud infrastructure providers operating under Data Processing Agreements (DPAs), (b) payment processors for transaction completion, and (c) legal authorities when required by EU or Swedish law.

§ 2.5 Data Subject Rights

Under the GDPR, you have the right to: (a) access your personal data, (b) rectify inaccurate data, (c) request erasure of your data ("right to be forgotten"), (d) restrict processing, (e) data portability, and (f) object to processing. To exercise any of these rights, contact us at [email protected].

§ 2.6 Data Security

All personal data is processed within encrypted EU-hosted cloud systems in compliance with ISO/IEC 27001 standards. We implement appropriate technical and organizational measures including SSL/TLS encryption, access controls, and regular security audits to protect personal data against unauthorized access, alteration, or destruction.

§ 2.7 International Transfers

DesignVantara does not transfer personal data outside the European Economic Area (EEA) unless adequate safeguards are in place, including Standard Contractual Clauses (SCCs) or adequacy decisions as determined by the European Commission.

§ 2.8 Supervisory Authority

You have the right to lodge a complaint with the relevant supervisory authority if you believe your data processing rights have been infringed. For DesignVantara, the applicable authority is the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten).

§ 3.1 Scope of Engagement

All design services, interface deliverables, and consulting advisory packages provided by DesignVantara are governed by explicitly contracted Statements of Work (SOW) executed between the Client and DesignVantara. No services are deemed commenced without a signed SOW or equivalent written agreement.

§ 3.2 Intellectual Property

Upon complete settlement of agreed commercial invoices, DesignVantara assigns all worldwide intellectual property rights in client-specific design deliverables, component libraries, design tokens, and digital assets directly to the Client. Pre-existing toolkits, frameworks, and methodologies used during delivery remain the property of DesignVantara.

§ 3.3 Payment Terms

Invoices are payable within 14 days of issue date unless otherwise specified in the SOW. Late payments incur a statutory interest rate of 8% per annum in accordance with Swedish Räntelagen (1975:635). DesignVantara reserves the right to suspend ongoing work if payment is overdue by more than 7 days.

§ 3.4 Client Obligations

The Client agrees to: (a) provide timely feedback and approvals within agreed review windows, (b) supply necessary brand assets, content, and access credentials, and (c) designate a single point of contact for project communications. Delays caused by the Client may result in adjusted delivery timelines.

§ 3.5 Limitation of Liability

DesignVantara's total aggregate liability under any SOW shall not exceed the total fees paid by the Client for the specific service giving rise to the claim. DesignVantara shall not be liable for indirect, consequential, or incidental damages including lost profits or data loss.

§ 4.1 Cookies Overview

DesignVantara utilizes cookies and similar tracking technologies to enhance user experience, analyze platform performance, and ensure secure session management. Cookies are small text files stored on your device when you visit our website.

§ 4.2 Types of Cookies Used

Strictly Necessary Cookies: Essential for website functionality including session management, CSRF protection, and security tokens. These cannot be disabled.

Analytics Cookies: Used to collect anonymized data about website usage patterns, page views, and navigation behavior to improve our services.

Preference Cookies: Store user preferences such as language settings and display configurations to provide a personalized experience.

§ 4.3 Cookie Consent

Upon first visiting our website, you will be presented with a cookie consent banner allowing you to accept or decline non-essential cookies. Your consent preferences are stored in your browser's localStorage and respected on subsequent visits. You may modify your preferences at any time by clearing your browser data.

§ 4.4 Managing Cookies

You may control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies may impair website functionality. For instructions specific to your browser, consult the browser's help documentation.

§ 5.1 Cancellation Before Work Commencement

If the Client cancels a project before any work has commenced (as defined by the SOW start date), a full refund of any advance payments will be issued within 14 business days. No cancellation fees apply at this stage.

§ 5.2 Cancellation During Active Engagement

If the Client cancels during an active engagement, DesignVantara will refund a prorated portion of any prepaid fees corresponding to undelivered milestones. Work completed up to the date of cancellation will be billed at the agreed rate. All completed deliverables and intellectual property for paid work shall be transferred to the Client.

§ 5.3 Refund Request Process

Refund requests must be submitted in writing to [email protected] within 30 days of the relevant invoice date. Requests will be reviewed within 5 business days, and approved refunds will be processed within 14 business days via the original payment method.

§ 5.4 Exceptions

Refunds are not available for: (a) work that has been delivered and approved by the Client, (b) custom research or strategy deliverables that have been substantially completed, or (c) monthly retainer fees for periods in which services were actively rendered. Disputes shall be resolved in accordance with Swedish consumer protection law (Konsumentköplagen 1990:931).

§ 6.1 CCPA Disclosure

For California residents, DesignVantara complies with the California Consumer Privacy Act (CCPA). We do not sell personal information as defined under the CCPA. California residents have the right to: (a) know what personal information is collected, (b) request deletion of personal information, (c) opt-out of the sale of personal information (which we do not engage in), and (d) not be discriminated against for exercising CCPA rights.

§ 6.2 Categories of Information Collected

We collect the following categories of personal information: identifiers (name, email, phone), commercial information (project scope, service preferences), and internet activity data (website usage analytics). This information is collected directly from you through our contact forms and website interactions.

§ 6.3 Exercising CCPA Rights

California residents may submit requests regarding their personal information by contacting us at [email protected]. We will verify your identity before processing any request and respond within 45 days as required by the CCPA.